Refund & Cancellation Policy
Cosmocrat software solution is committed to fulfill the customer’s need to their satisfaction as we believe in the policy where customer is the first priority.
We are transparent in sharing our expertise and capabilities with our customers at the start of discussion for our hiring by them for a project, we provide them all information regarding our portfolio.
We request our clients to clear all their doubts before the signing of contract for the project allocation to us. We ensure our clients the quality delivery within committed time in order to maintain a long term relationship.
In case unfortunately the customer is not satisfied with our services the customer is free to raise a request for refund from us. We want our customers to leave satisfied and happy so we extend our full cooperation to them in such a situation. We have prepared our Refund and Cancellation policy for this situation and we act accordingly. Please feel free to contact us for any query related to refund. We are always at our customer’s disposal to serve them better and better.
OUR REFUND & CANCELLATION POLICY IS AS STATED BELOW:
We abide by our commitment for refund in the event of dissatisfaction to our customer within 30 days.
We are an established and highly rated Digital Marketing Company providing services related to Content marketing, Mobile App development, Google Ads, SEO, SMO and Social Media Marketing.
We will put our best efforts and deploy best resources to deliver quality services to our customers as per our commitment.
We refund 50% of the received payment from the client if the client is not satisfied with provided initial mockup design.
Refund of 100% is only made if we fail in starting the project on committed time. A client can ask for full refund in case he / she cancels the contract within 24 hours of remitting the payment to Cosmocrat Software Solutions.
The maximum processing time for the refund takes 7 working days after the request for refund is made valid as per stated conditions and the amount is credited in Account or Direct Deposited in the bank account of the customer.
In the event of the payment made by credit card the refund will be issued to the credit card through which the payment was made and in case of payment through Payment Gateway refund will be made to the same bank account.
Cosmocrat Software Solution is not responsible for the refund of Tax amount as the same is deposited with Government and hence the client is advised to claim it from Government agency.
Client seeking for refund and cancellation is requested to send us the mail at [email protected] or post the request on our official address. The prompt action on the request will be taken by our Finance and management wing as per the standard procedure. The client will be informed for further process. Our accounts department will contact the client within seven days, in the event of information or clarification is required for the smooth refund process.